AnyTime News 
Anytime News Network. The National Consumer Helpline (NCH) has provided major relief to consumers by facilitating refunds worth ₹52 crore across 31 sectors between April 25, 2025, and January 31, 2026. During this period, 79,521 complaints were resolved, most of them at the pre-litigation stage, sparing consumers from lengthy legal procedures.
E-Commerce Accounts for Highest Complaints
Data reveals that the e-commerce sector recorded the highest number of complaints at 47,743, resulting in refunds exceeding ₹36.79 crore. The travel and tourism sector followed with ₹4.16 crore in refunds, agency services with ₹1.53 crore, electronic products with ₹1.45 crore, and general insurance with ₹1.18 crore. The top five sectors accounted for over 85 percent of the total refund amount.
Digital Convergence Model Ensures Speedy Redressal
Operating under the Consumer Protection Act, 2019, NCH follows a digital convergence model. Complaints are forwarded online to concerned companies with defined timelines for resolution, along with continuous monitoring and consumer feedback tracking.
Relief Without Court Intervention
Several cases, including delayed e-commerce refunds, vehicle-related disputes, incorrect food deliveries, and unissued insurance policies, were successfully resolved through the helpline’s intervention.
Accessible in 17 Languages
The National Consumer Helpline offers services in 17 languages. Consumers can register complaints through the toll-free number 1915, WhatsApp/SMS 8800001915, web portal, UMANG app, or email.
Officials stated that the initiative strengthens consumer confidence in digital marketplaces and ensures timely grievance redressal across the country.
